We're here to help.
Whether you have a question about your living map, need help with your account, or just want to share feedback — we'd love to hear from you.
Get in Touch
The fastest way to reach us is by email. When writing in, it helps if you include:
- A brief description of what you need help with
- The email address associated with your Shado account
- Any relevant screenshots, if applicable
We typically respond within 24 hours.
Common Questions
Is Shado a replacement for therapy?
No. Shado is a powerful tool for self-understanding, but it’s not a substitute for professional mental health care. If you’re struggling, please work with a qualified therapist or counselor.
How is my data kept private?
All data is encrypted in transit and at rest. We never sell your data or train AI models on your information. You can export or delete your data anytime.
What is my living map?
Your living map is a personal map of patterns, triggers, and growth edges that emerges as you journal and engage in guided sessions. The AI learns from your entries over time, continuously surfacing deeper insights about your patterns, defenses, and blind spots.
Crisis Resources
If you or someone you know is in crisis, please reach out to a professional immediately. You can contact the 988 Suicide & Crisis Lifeline by calling or texting 988, available 24/7.